What Should a Financial Adviser Do When a Client Dies? | ProbateHelp

A seven-point adviser-to-executor handover guide covering authority, disclosure, date-of-death values, evidence and bereavement communication.

This guide is part of ProbateHelp's Probate Process guide cluster. Estimated reading time: 10 min.

Frequently asked questions

Can a client's daughter or son ask the adviser for the whole file?

They can report the death and ask what evidence the firm requires. Their family relationship does not by itself establish that they may instruct the firm or receive the whole client file. The firm should apply its authority, confidentiality and disclosure process before releasing information.

Does a lasting power of attorney continue after the donor dies?

No. GOV.UK says a lasting power of attorney usually ends because the donor has died. A former attorney may also be an executor or beneficiary, but that is a different role and must be checked separately.

Is an adviser's date-of-death valuation the estate's final tax value?

Not by itself. The figure can be important evidence, but the personal representatives must still identify the wider estate, ownership, debts, gifts, trusts, exemptions, reliefs and the correct reporting route. State the date, basis and whether the valuation is provisional or final.

What should an adviser-to-executor handover record contain?

At minimum, record who made contact, what established their role, the holdings and balances at death, relevant ownership or nomination information, pending transactions, what remains restricted, who owns the next action and when an update is due.

Is this a regulatory or legal checklist for financial advisers?

No. It is a working handover framework for professional review. It does not replace a firm's bereavement procedure, regulatory duties, provider requirements or legal and tax advice.

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